NI Water Digital Strategy

Client NI Water

Tagged as Strategy & Consultancy


Following a competitive process Origin was selected to support NI Water on the delivery of their Digital Strategy.


Deliver a digital strategy which will enable the organisation to meet the goals set out in their strategic plan for the next 5-6 years.

Use digital to help Position Northern Ireland Water as a customer focused, intelligent and efficient organisation which is critical to the health, economy and environment in Northern Ireland.

What we did

We carried out extensive research, interviews and workshops to; 

  • Assess the current position of the organisation and its use of digital tools, process, data and information.
  • Benchmark Northern Ireland Water against other Water and Utility companies and exemplars of Customer Service

Following that we set about delivering our insights, recommendations and actionable plans for the digital strategy.


Strategy to presented late 2016 and implemented thereafter.